Purchase & Returns Policy
Last updated: 15/08/2026
Ordering
Orders are confirmed once payment is successful. You will receive a confirmation with your order number, and you can track it from your account.
Payment
We accept the payment methods shown at checkout. All payments are securely processed and your payment details are never stored on our servers.
Fulfilment
- Delivery: orders are packed and dispatched to the delivery address you provided.
- Pickup: collect your order from the store using the pickup code shown in your account.
Returns & refunds
- Unopened and unused items may be returned within 14 days of pickup or delivery.
- Sealed products must remain sealed to be eligible for return.
- Refunds are issued to your original payment method or as store credit within 7 working days after the returned item is received.
- Graded or custom-ordered items are non-refundable unless damaged on arrival.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.
Trade-ins
Trade-in credit is added to your store wallet once your cards are reviewed and approved at the store.
Contact
For any questions about your order, please contact us through the store or by phone.